VERITÉ

Senior Product Manager/Director of Product

Brief

Verité is an international labor rights nonprofit that works to illuminate the risk of human trafficking and forced labor in supply chains through audits, trainings, and research. Cumulus is Verité’s pilot B2B web application, providing major brands in apparel, electronics, and consumer goods, among others, with a cost-effective way to identify forced labor and human trafficking risk in labor supply chains.

Objectives

  • To document, analyze, and scale the data analysis workflow

  • To establish an Agile, user-driven software development life cycle

  • To ensure best in class standards for product quality, data security, and privacy

  • To establish a customer service process and communications systems

  • To manage product execution and delivery for 1 data analysis and 2 development teams

Highlights

  • Workflow Analysis & Scaling: mapped an intricate data analyst user journey; identified and delivered workflow efficiencies and automation leading to significant time reduction

  • Established a UX Process: identified creative ways to implement usability testing for highly specialized, domain-specific user base who could not directly participate

  • Established an Agile Process: implemented a lean, experiment-driven development process to reduce cost and time to market and to ensure the highest possible standards for security, privacy, and quality assurance

  • Customer Service: created a systematized schedule of customer service touch points

  • Data Governance: established foundational systems for data documentation, QA, and internal reporting through the creation of an internal API and report generation system

  • Emerging Technologies Research: designed experiments to test applications of emerging technologies for language translation and data auto-detection

  • Product Roadmap: worked closely with senior stakeholders to deliver product enhancements on-time to meet funder requirements and drive revenue goals

  • Wireframes, Prototypes, User Stories: provided product logic and strategy in partnership with analysts and senior stakeholders for a highly complex risk reporting system